© 2019 OPEN THE ENVELOPE. ALL RIGHTS RESERVED.

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Ordering

How do I order online?

 

Step 1: Find the design you love.

Step 2: Select the envelope, language and quantity.

Step 3: Check out and fill in the details.

Step 4: Proceed to payment and place order.

How's the design proofs and reviewing design process?

Digital proof/s will be emailed for approval within 3 business days for your first review after receiving full payment. Kindly review the proof carefully.
 

Make sure all details such as names, addresses, times and places are spelled correctly. Please revert with your comments if you want us to correct the wording(s).
 

We required email approval confirmation from you before we print.

 

Notes:

Each round of revision will take 2 business days.

Two complimentary rounds of revision are included to perfect your stationery. Thereafter, a fee of S$30.00 is to be charged for each subsequent revision.

What are the minimum quantities I can order?

Our minimum order quantity is 50pcs per single design.

Can I cancel my order?

You’re able to cancel an order before any works have been done or any proofs have been sent. Please email to inform us and we’ll be happy to assist you and process a full refund.
 

Keep in mind that if your proofs have been done/sent and order is being processed for printing and production, it cannot be cancelled by you or our team and we cannot process refund too.

Can I return my invitations once I receive them?

We’re sorry. We do not accept returns, exchanges or refunds on any wedding invitations.
 

We sincerely hope you understand that all of our designs are personalized and created as per order basis which could not be resold anymore.

 

Important points to note:

We cannot accept returns or process refunds for items that are lost, items damaged in transit or any other situations beyond our controls.

We cannot accept returns or process refunds due to errors on approved proof (e.g. wordings) as only approved final proof will be processed printing and we are not responsible for these errors.

We cannot accept returns or process refunds due to the colour variation issue. It’s important to understand that colour of your printed invitations may not 100% match the colour display on your monitor screen as colour will vary from screen to screen.Please allow a 10%-20% colour differences from what you see on your screen.

Payment Terms

What is your payment terms?

 

All payments on this site are made through Paypal. If you don’t have a Paypal account, you can still pay for your items using your credit card as a guest.
 

Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.
 

Notes:

 

Please email us the bank-in & remittance slip, or proof of online transaction. (No matter it is “Print Screen” or download transaction record from the transaction page, it’s fine) with the Order ID once payment is made.)

Printing Time &

Personalization

What is the printing time?

 

We take 7 business days to print the invitation and ship out (18 business days for Laser Cut Wedding Invitation). Before going to print a design proof will be sent to you to review and approve. 
 

If an unexpected delay is encountered our customer support team will notify you as soon as possible.

 

 

 

 

I’m running late with my invitations. Can I expect rush delivery from you?

 

Chat with us! Click the LiveChat icon at the bottom right now. 

 

 

 

 

Can I change the colours on your invitations?

 

Not really! The changes only allowed on the wording(s).

 

 

 

 

Can I change fonts?

 

Our designers have selected the best fonts for their design to work with, however, if you have a particular font in mind, please submit a ‘special request’ and our designer will assist you after checkout.

 

 

 

 

Can I switch designs during proofing?

 

Yes, you can. We’re happy to do ONE complimentary design switch during the proofing process. Keep in mind that the design switch will be treated as one round of proofs.

 

 

Notes:

 

Due to the amount of time and work involved, any additional switch of design will be subject to a S$100 design fee.

Shipping & Delivery

How do my invitations ship?

 

Your order will be shipped via designated courier service provider and the duration is approximately 3-7 working days depending on area.

 

 

 

 

Do you accept international order?

 

Currently, we provide shipping within Singapore only. But it is possible to accept other countries shipping too. Welcome to email us at weddings@opentheenvelope.com for the special arrangements.

 

We’ll email you the tracking number for your reference.

 

Important points to note:

 

Delivery time is for your estimated purpose only and service is provided by third parties. We’re not responsible for delivery time or service after your order is shipped out. Keep in mind that delivery might take a bit longer time during peak period.

 

However, please rest assured we’re on your side and will help in any way we can.

 

We’re not responsible for orders or items that are lost or items damaged in transit. To ensure the product quality, your package will be carefully wrapped with bubble wrap or poly bag before we send out.  

 

 

 

 

 

No refunds will be made for wrong delivery to a wrong address due to incorrect address information provided.

To avoid this, please double check the address is correct when receiving our email order confirmation. Inform us as soon as possible if you find address error.

 

If your order has been posted, we’ll do our best to redirect it to the correct address. Unfortunately, we cannot guarantee that this is possible. We may contact you to cover any additional re-shipping cost.

 

Shipping Rate:
Here’s the flat rate shipping charges:
Flat rate of S$15 is charged for all zones within Singapore